Following the philosophy of “Serving Guests Wholeheartedly and Working Hard”, HNA Hospitality Group enables guests to have excellent business travel and holiday experience.We respect and protect every guest’s privacy and personal information, and relevant personal information helps us satisfy each honorable guest’s needs rapidly.Application scope
HNA Hospitality Group may ask guests to provide the following information:
personal information, contact particulars, valid certificate information;
check-in information including the hotel, check-in/check-out dates, special demands, service preference information, and fax and telephone call information;
detailed information of credit card, Tangla Club member information, online account information, code, and other frequent flyer program’s member information;
Your opinions for our service;
Information concerning the guest’s credit.
We will not collect the personal information (name, birthday, nationality, etc.) of juveniles under 18, unless it is directly provided by adults or provided by juveniles themselves with the permission of the adults Please ensure that your minor children will not provide any personal information to us (through Internet, for instance) without your permission.
We may use your personal data and information to:
Handle membership applications and manage membership;
Handle hotel room/dining room reservation;
Provide benefits and services to members;
Provide improved and personalized services to you;
Perform the contract obligations for you or the enterprises/individuals that arrange travels for you, and other servicers (such as credit card companies, aviation company and other frequent flyer awarding program);
Conduct market analysis/investigation and customer satisfaction survey for improving service quality;
Give feedbacks to the requirements of information and service;
Manage daily records;
Facilitate direct marketing, promotions and customer management, including the delivery of promotions/favors information to you;
Other legal and regulatory requirements .
We may share or transmit your personal information both internally and externally.
a. Hotels under HNA Hospitality Group:
Employees in the hotel;
Employees in the reservation department;
IT, business partners and sales department;
Medical service (if needed);
Legal department (if needed);
The relevant people in any unit of HNA Hospitality Group in need of special categories of data
b. Outside service supplier and partner:
Third party service providers: IT service providers, telecom/bank/computer/administrative service providers, legal advice and email service providers, printing companies and express companies;
Business partners (aviation companies, travel agencies, etc.)
In response to the requirement of the local government or in line with the requirements of the local laws and regulations, we may share your information with the local institutions.
HNA Hospitality Group has adopted relevant technologies and management strategies to prevent customers’ information from being accidentally or illegally revised or lost, or used, revealed or accessed without authorization. However, any security system or Internet data transmission system cannot guarantee 100% safety. So we shall not bear responsibilities for any data loss, abuse or alteration.
To protect your privacy, we suggest that you do not contain sensitive personal information and credit card information when sending emails to us.Inquire/revise personal information
This policy may be translated into other languages. If the Chinese version does not tally with other language versions, please take the Chinese version as the benchmark. August, 2014